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Service Contracts

What is scale servicing?

Weighing scale servicing involves a thorough check of your weighing scales by a qualified engineer to ensure they are performing as they should, and providing reliable, accurate weight readings.

Regularly serviced weighing scales should have a longer lifespan and provide more reliable performance than those that do not receive Planned Preventative Maintenance (PPM). 

Our service has been designed to maximise the accuracy and reliability of the scale in accordance with the UK Weighing Federation Calibration Code of Conduct. We are ISO 9001/2015 accredited and fully qualified to undertake the validation and revalidation of weighing scales under 2014/31/EU.

What is scale servicing?

As part of any service, a weighing scale will have a calibration check. This is a process of adding weights to the scale repeatedly and recording the reading the scale provides.

Our five point calibration check provides accurate data regarding the performance of your weighing scale. The check includes: 

  • Calibration performed by an UKWF accredited service engineer
  • The use of M1 traceable certified test weights
  • The scale is correctly set up before the weights are applied
  • Weights are applied to the scale at five points within the scale’s weighing range. The results are then recorded to provide traceability
  • If a scale is outside of the prescribed tolerances, a recalibration will be performed
  • The Calibration Certificate is available from the Marsden web portal. 

Read more about scale calibration here.

What do you get?

Planned Preventative Maintenance is designed to increase the longevity of your weighing scale and guarantee maximum performance. 

Your PPM visit includes: 

  • Scale will be cleaned and disinfected
  • Safety checks
  • Visual inspection of power supplies (external)
  • Provision of consumable parts
  • Label and barcode
  • 5 Point Calibration (see What is a calibration check?). 

All works are carried out in accordance with our company policy on environmental issues.  Download a copy of our Sustainability policy here

What do we service?

Marsden provides a range of services for a variety of industries. We have a large industrial customer base, and we’re the leading PPM contract provider to the NHS.


  • Baby Scales
  • Bariatric & Hoist Scales
  • Bed & Trolley Weighing Scales
  • Body Composition Scales
  • Chair Scales
  • Column Scales
  • Fitness and Slimming Scales
  • Floor Scales
  • Hoist Weighing Scales
  • Laboratory Balances
  • Patient Transfer Scale 
  • Theatre, Swab, & Mortuary Scales
  • Wheelchair Scales


  • Axle Weigh Pads
  • Balances
  • Bench Scales
  • Counting Scales
  • Crane Scales
  • Hanging Scales
  • Floor Scales
  • Parcel Scales
  • Pallet Truck Scales
  • Pit Mounted Platform Scales
  • Platform Scales, Weighbeams & U Frames
  • Retail Scales
  • Weighbridges 

Where do we cover?

Marsden’s team of qualified engineers are available to attend call outs and scheduled PPM appointments across the UK and Ireland. If you are outside the UK, ask your local dealer or contact us for help.  

Repairs and re-calibration can often be done on-site during the PPM visit, enabling the customer to avoid subsequent call-out costs. 

Should we be unable to repair your scale onsite, we will collect and repair in-house and arrange re-delivery in a timely manner. 

Client Portal

The Marsden Client Portal offers a quick and clear overview of your scale’s history. It’s free to all customers, and allows you to:

  • Get real-time information on your scales allowing you to keep on top of servicing 
  • Monitor contract progress in real-time
  • View each scale’s service history
  • Download or print calibration certificates
  • Download or print job sheets
  • Download or print invoices
  • Request a call out to repair your weighing scale. 

Service engineer availability

Our Engineers are on hand Monday to Friday 8am until 5pm, and can be available at a time to suit you. 

It is our aim to disrupt your working day as little as possible, yet we know this may require some forward planning. 

We can schedule your PPM visit in advance to ensure your scale’s performance remains consistent. For more information and to book a visit, see Book a service visit.

Book a service visit

4.7/5 Average Customer Rating via Feefo

4 Year Warranty Available on Class III Medical Scales

Service Contracts for Weighing Scales Available

UK Next Day Delivery Order Before 1pm Mon-Fri