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Frequently Asked Questions

How can I order weighing scales online?

The easiest way to order weighing scales from Marsden is online. Simply find the product you wish to purchase and click the Add to Basket button. You will be prompted to add your details. If you already have an account with us, you can sign in for this information to be instantly populated.

We accept all major credit cards (except American Express) and you can also pay using your PayPal account if you have one.

Additionally, we offer bank transfer and cheque payments, and either of these options can be selected at checkout. We will send you a proforma invoice and your order will be shipped when payment is received.

Please note that orders can only be placed online in the UK and the Republic of Ireland. If you wish to order from outside of the UK, please contact your local Marsden distributor, or call us on +44 (0) 1709 364296.

How can I pay for scales online?

We accept all major credit cards (except American Express) for online orders. Additionally, if you have a PayPal account, you can use this.

If you prefer not to pay using card or PayPal, we also accept bank transfer or cheque payments for online orders. Simply select one of these options at checkout and we will despatch your order when payment is received.

If you are outside of the UK/Republic of Ireland, unfortunately, we can only accept orders over the phone. Call us on +44 (0) 1709 364296 or alternatively order via your local Marsden distributor.

Can I buy Marsden scales in my country?

Marsden scales can be ordered direct from us anywhere in the world, or alternatively you can order through one of our network of distributors. Check our list of international distributors for your local dealer.

In the UK and Republic of Ireland, Marsden scales can be ordered through this website. You can also order over the phone, on +44 (0) 1709 364296.

Where can I find information on sustainability?

You can find the Marsden Sustainability Policy here.

Ordering

How can I order weighing scales online?

The easiest way to order weighing scales from Marsden is online. Simply find the product you wish to purchase and click the Add to Basket button. You will be prompted to add your details. If you already have an account with us, you can sign in for this information to be instantly populated.

We accept all major credit cards (except American Express) and you can also pay using your PayPal account if you have one.

Additionally, we offer bank transfer and cheque payments, and either of these options can be selected at checkout. We will send you a proforma invoice and your order will be shipped when payment is received.

Please note that orders can only be placed online in the UK and Republic of Ireland. If you wish to order from our side of the UK, please contact your local Marsden distributor, or call us on +44 (0) 1709 364296.

How can I pay for scales online?

We accept all major credit cards (except American Express) for online orders. Additionally, if you have a PayPal account, you can use this.

If you prefer not to pay using card or PayPal, we also accept bank transfer or cheque payments for online orders. Simply select one of these options at checkout and we will despatch your order when payment is received.

If you are outside of the UK/Republic of Ireland, unfortunately, we can only accept orders over the phone. Call us on +44 (0) 1709 364296 or alternatively order via your local Marsden distributor.

Can I buy Marsden scales in my country?

Marsden scales can be ordered direct from us anywhere in the world, or alternatively you can order through one of our network of distributors. Check our list of international distributors for your local dealer.

In the UK and Republic of Ireland, Marsden scales can be ordered through this website. You can also order over the phone, on +44 (0) 1709 364296.

Do I have to pay for shipping?

There is a shipping charge for most weighing scales on our website to UK/Republic of Ireland addresses. However, some items can be ordered with free shipping, such as our no contact thermometer.

If you are outside of the UK/Republic of Ireland, there will likely be a shipping charge depending on the size of your order. Please contact us for more information if you require shipping to an address outside of the UK/Republic of Ireland.

How long will my order take to arrive?

All orders placed before 1pm are despatched same-day where possible for next-day delivery(UK addresses). Exceptions include bespoke scales and large orders. Republic of Ireland should expect 2-3 days’ delivery longer, and other countries slightly longer.

For a more accurate lead time, please contact us when you order.

Where will my order be shipped from?

Marsden scales are shipped from our factory and warehouse in Rotherham, South Yorkshire, UK.

Who will deliver my order?

TNT is our most frequently used carrier in the UK. In the Republic of Ireland, we typically use K&N. For the rest of the world, the carrier will depend on the country and the order size, but we can let you know who will deliver your order before it is despatched, if you wish.

Can I track my order?

We can provide you with a tracking code to track your order, or alternatively you can call us on +44 (0) 1709 364296 and we can check the status of your order.

Warranty & Returns

What is the Warranty Policy?

All Marsden Class III Approved medical scales (except the Patient Transfer Scale) and their derivatives are covered by our 4 Year Warranty. All other weighing scales in our range are covered by a 1 year warranty. Read more about our Warranty Policy here.

What is the Returns Policy?

Any product purchased from Marsden can be returned and refunded if sent back to us within 7 days. We will refund the purchase amount less our postage and packing costs and less a 10% transaction fee to cover our costs.

You can find out more about our Returns Policy on this page.

Service & Calibration

Can I recalibrate my weighing scale myself?

We only recommend scales are recalibrated by qualified engineers. Particularly, if your scale is Class III Approved, attempting to recalibrate it yourself may affect both the product warranty and its Class III compliance.

Marsden’s team of qualified engineers can recalibrate your scale for you if required. Book a visit by speaking to our Service our team on +44 (0) 1709 364296.

Products

What does Trade Approved mean?

Trade Approved scales are those that have been certified as complying with regulations for buying and selling by weight.

If your weighing scale is used to weigh goods in order to determine its price, it must be Trade Approved. Find out more here.

What is an IP rating?

A IP rating defines the level of protection against intrusion from dust, dirt and moisture. The higher the IP rating, the better protected the scale.

IP-certified scales are mostly commonly used in the food industry, where contact with moisture is regular. Read more about IP-rated weighing scales here.

Company

Where can I find information on sustainability?

You can find the Marsden Sustainability Policy here.

4.7/5 Average Customer Rating via Feefo

4 Year Warranty Available on Class III Medical Scales

Service Contracts for Weighing Scales Available

UK Next Day Delivery Order Before 1pm Mon-Fri